Legal

Refund & Return Policy

Last reviewed: 2026-09-11. This policy forms part of our Terms of Service and describes how refunds work on https://boostroyal.com.

01. What this policy covers

Everything we sell is a digital service or digital good — rank boosting, coaching, and game accounts. Orders are delivered electronically through your account dashboard and/or by e-mail. No physical goods are shipped, so there is nothing to send back and you never pay a return cost.

Because there is nothing to return physically, a "return" here means cancelling an order and being refunded for the part of it we have not delivered.

02. When you can claim a refund

Your order has not been started. If no booster, coach or seller has been assigned and fulfillment has not begun, you are entitled, on request, to a full refund of the amount paid, issued to your original payment method. No cancellation fee or other penalty is deducted.

We cannot begin your order within 72 hours. A booster or coach is normally assigned within 24 hours of purchase confirmation, and work normally begins within 24 hours of assignment. If we have not begun fulfilling your order within 72 hours of purchase confirmation, you may cancel it and receive a full refund.

We cannot complete your order. Including where we cannot complete the purchased service before the end of the relevant game season, you are entitled to a refund of the unfulfilled part of your order. Where the service has been partially delivered, the refund is calculated proportionally to the part that has not been delivered.

A completed order caused a penalty. If a restriction or suspension attributable to our fulfillment of your order — for example a ranked restriction caused by the boost — arises during your order or comes to light after it has been completed, you are entitled to a refund of the affected part of your order.

You want to return what you bought. You have 30 days from delivery to return a purchase that is still in the condition it was delivered in. Section 03 sets out what that means.

Otherwise, once a service has been fully delivered as described at the time of purchase, it is no longer eligible for a refund — without prejudice to any rights you may have under applicable consumer protection law.

03. Returns

We accept returns for 30 days from delivery, on defective and non-defective purchases alike. What you return has to be new or only slightly used — that is, still in the condition it was delivered in, allowing for ordinary use in the meantime.

Game accounts. An account qualifies if it is not suspended, banned or otherwise restricted, and is free of any defect, penalty or loss of content arising from your own use of it since delivery. If you changed the password or the linked e-mail address, you give those back so we can recover the account. An account that has been banned or stripped of its content is no longer in a returnable condition, in the same way a physical item returned broken is not.

Boosting and coaching. While your order is unstarted or part-delivered you can cancel and be refunded for whatever we have not delivered, as set out in section 02 — that is the whole of what has been delivered to you at that point, so there is nothing else to give back. Once the service has been fully performed it has been consumed rather than received, so it cannot be returned in any condition. Refunds for a penalty attributable to our fulfillment stay available after completion.

A return never costs you anything. There is no return shipping charge, the return label is free, and no restocking fee is deducted. Delivery is digital, so in practice there is normally nothing to post back to us; where anything does have to be sent, we cover it. The refund is issued in full to your original payment method.

We do not offer exchanges. An approved return is refunded, not swapped for another purchase.

04. Time limits

The return window is 30 days from delivery, on every purchase. That is the figure set out in section 03 and it is the one that governs returns.

A second 30-day figure appears below and it is a different thing — a delivery commitment, not a return window. Unless a different deadline is expressly agreed with you, boosting and coaching orders are completed within a maximum of 30 days of purchase. You can cancel and be refunded at any point before then for any part of your order we have not yet delivered. That is in addition to the return window above, not a substitute for it. Where a penalty caused by a completed order comes to light later, contact us as soon as you become aware of it.

The estimated completion time for your specific order is shown on the site before you complete your purchase, and depends on the scope of what you ordered — for example the number of ranks, wins or sessions.

05. How to request a refund

E-mail support@boostroyal.com or use the live chat on our website. Include your order number. There is no form to fill in and no restocking fee.

06. How refunds are paid

We process an approved refund within 10 days and issue it to your original payment method. After that it is with your bank: depending on your bank or payment provider it may take a further 5–10 business days for the funds to appear on your statement.

As an alternative to a monetary refund we may offer you store credit for the applicable amount. Store credit is only ever issued instead of a monetary refund if you expressly choose it — we will not substitute it for a cash refund you asked for.

07. Orders paid in cryptocurrency

Crypto refunds return the fiat value of your order at the time the refund is sent, so the amount of coin you receive will differ from the amount you sent. We will ask you to confirm a destination address before anything is sent, and the address is shown to you in full for checking.

08. Questions

Contact support@boostroyal.com. This policy is part of our Terms of Service; where the two describe the same thing, the Terms are the agreement you entered into at checkout.